How Co-Creation Empowers Consumers

Penny Ransom, Chief Administrative Officer at Network Health, understands the importance of putting the customer first.

Through the Co-Create Wisconsin movement, Network Health interviewed customers and non customers about their health insurance and where they would like to see improvements. They then invited those participants inside the walls of Network Health to design better products, services, and experiences together. As a result, customer satisfaction scores at Network Health increased drastically.

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